Delivery & Shipping
In order to provide a clearer understanding of Cosi Tabellini UK's delivery and shipping process, costs and timescales, we have answered a number of frequently asked questions:
1. Where do you deliver?
The following is a list of all the countries that we deliver to:
England, Wales, Scotland & Northern Ireland
Rest of British Isles:
Channel Islands, Ireland and Isle of Man
Other European Union countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (except the Faroe Islands and Greenland), Estonia, Finland, but excluding the (Åland Islands), France (including Monaco but excluding Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana), Germany (except Büsingen and the Isle of Heligoland), Greece, Hungary, Italy (except the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, including the Azores and Madeira, Romania, Slovak Republic, Slovenia, Spain (including the Balearic Islands but excluding Ceuta, Melilla and the Canary Islands) and Sweden.
If your country of residence is NOT listed then Contact Us and we will arrange for Cosi Tabellini (Italy) to process your order and arrange delivery.
Cosi Tabellini UK is unable to process orders to be shipped to countries where our supplier has an exclusive distributor: this includes the USA and Russia. Where we receive such an order we'll notify you, pointing you to the local source and provide a full refund.
Please note Cosi Tabellini UK cannot deliver to any PO BOX addresses.
2. Who carries out the delivery on your behalf?
Delivery is split between those items held in stock in our UK warehouse, which will be delivered by Royal Mail and UK mail, and those items that are to be dispatched from Cosi Tabellini (Italy)'s own warehouse in Brescia, Italy, which will be dispatched via FedEx.
The details of the courier company and tracking number will be emailed to you within 48 hours of the payment being processed.
3. What are the costs?
UK (England, Wales, Scotland & Northern Ireland):
Standard delivery for orders under £50 - £4.95
Express delivery for orders under £250 - £14.95
Free UK standard delivery on orders over £50
Free UK express delivery on orders over £250
Non-UK (Republic of Ireland, Channel Islands and other European countries):
Standard delivery - £9.95
Express delivery - £19.95
4. How long does it take?
Please note, all Cosi Tabellini products are hand-crafted items, therefore individual items take a little time to be dispatched from the workshop.
Standard delivery to UK addresses: up to 4-5 business days
Express delivery to UK addresses: 1-2 business days
Standard delivery to non-UK addresses: up to 7 business days
Express delivery to non-UK addresses: 4-5 business days
5. Are customs duties to be paid on international orders upon delivery?
Import and customs duties & tariffs may have to be paid if your delivery address is outside of the EU, and these would be levied once a shipment reaches your country in the form of additional charges for customs clearance, and are usually collected upon delivery. These charges are the responsibility of the recipient.
Customs policies vary widely from country-to-country and we recommend you contact your local customs office for further information.
6. Is a sales tax (VAT) included in the price?
All prices for Cosi Tabellini UK items delivered within the EU include VAT; the VAT being charged is set at the UK VAT rate. For items delivered to a non-EU address, or non EU VAT area, VAT isn't charged, and the items are zero-rated, but we maintain one price for each item as shown on the product pages of our website. Our international flat-rated pricing policy means that the total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale. Therefore non-EU customers will be responsible for VAT, as well as any other import duties and local taxes, on their purchases.
7. Do you always keep to your delivery timescales?
We try our utmost best to ensure that deliveries are carried out within the delivery timescale; however, there are exceptions where parcels can be late for reasons outside of our control, and we apologise in advance if you are affected by this.
8. What happens if my order comes over two deliveries - am I expected to pay postage twice?
If we have to deliver your order in partial shipments due to the stock being unavailable or due to technical reasons, the shipping cost is only levied once.
9. What happens if I'm not at home to take possession of a delivery?
If you are not at home when the delivery person arrives with your goods, they will leave a card saying they’ve called with a phone number for you to ring to arrange a more convenient date for delivery.
10. Why isn't free postage available on all orders?
We know our customers like free postage, and from time-to-time we do offer it as part of a promotion, but unfortunately we cannot make it free all of the time for every customer. We have considered this issue very hard, but we came to the conclusion that the costs would need to be absorbed elsewhere (i.e. the price of products going up, which also wouldn’t be very popular, particularly for our regular customers). In the end, we decided to restrict free postage to orders over £50 and for special promotions in the UK only.
11. Will I get back the original postage and packing charges that I paid if I cancel my order?
Unfortunately we are unable to reimburse the postage paid on the original order. Please click here for our Returns & Cancellations page
12. How do I know when my order has been shipped?
You will know when your order has been shipped as you will receive an automated email to the email address that you supplied us with upon registration. If you are based in the UK, then you should expect to receive your order within 5 working days of this. If you are based outside of the UK, then you should expect the items to be delivered within 2 weeks after you have received notification by email.
13. Where are my goods being shipped from?
Goods are shipped either from Cosi Tabellini UK's warehouse in Wales, UK, or directly from the warehouse of Cosi Tabellini (Italy) in Brescia, Italy, depending on stock availability at the time of ordering.