Terms & Conditions
This page describes Cosi Tabellini UK’s Terms and Conditions, which applies to www.cositabellini.co.uk, www.artofpewter.co.uk and www.italianpewter.co.uk domain names which point to the central www.italian-pewter.co.uk website, and any mobile applications linked to it (for example iPhone, BlackBerry or iPad apps).
We’re sorry if the following Terms & Conditions sound too formal and are a bit too technical, but they are pretty standard in the industry, and they are designed to protect both you and our company. If there are things you do not understand, then please let us know what your questions are. You can reach us on our Contact Us page.
If you continue to browse and use this website (by the employment of any device or by any means), you are agreeing to comply with and be bound by the following terms and conditions of use. If you do not wish to be bound by these Terms & Conditions, you should not access or use the Cosi Tabellini UK website.
Your statutory rights are not affected by these Terms & Conditions.
This page is written in English and we cannot be held accountable for the translation of our words into another language in case they take on a different meaning.
Use of Website
The www.cositabellini.co.uk, www.artofpewter.co.uk and www.italianpewter.co.uk domain names, and the www.italian-pewter.co.uk website, are owned and operated by Cosi Tabellini UK, a trading name of Cosi Tabellini UK Limited.
Your use of the www.italian-pewter.co.uk website is governed by the Cosi Tabellini UK online Terms & Conditions.
The term ‘Cosi Tabellini UK’ or ‘us’ or ‘we’ throughout the website refers to the owners of the website: Cosi Tabellini UK Ltd.
The term ‘you’ throughout the website refers to the user or viewer of the website.
The term ‘goods’ means all products sold by Cosi Tabellini UK to a buyer.
Cosi Tabellini UK reserves the right to suspend or terminate your access to the website(s) at any time, with or without notice or explanation.
Limitation of Liability
Cosi Tabellini UK’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Cosi Tabellini UK to the customer, together with any postage costs incurred.
Cosi Tabellini UK shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.
Cosi Tabellini UK cannot accept any liability for a failure to comply with specific instructions stated on the websites. Customers' statutory rights are not affected by this statement.
Cosi Tabellini UK shall not be liable for damages of any kind related to your use of or inability to access this website. Given the unpredictability of technology and the online environment, Cosi Tabellini UK cannot warrant that the website will be uninterrupted, free of viruses or error-free.
Cosi Tabellini UK makes no representation that any products referred to in this website are appropriate for use in other locations other than the United Kingdom. If you choose to access this site from other locations, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.
Your use of any products on this website is entirely at your own risk, and for which we are not liable. It is your own responsibility to ensure that any products or information available through this website meet your specific requirements.
You agree that if you break these terms and conditions, or any liabilities are incurred arising out of your use of this website (including negligent or wrongful conduct), you will be responsible for all reasonable legal costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the violation. You will remain liable if someone else uses your internet account and/or personal information unless you can prove that such use was fraudulent.
The terms of sale will be subject to the law of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Cosi Tabellini UK is a trading name of Cosi Tabellini UK Ltd, registered in England & Wales, company no. 08598474.
The registered office is Ty Gwennol, Pentre Bach, Brecon, Powys, LD3 8UB.
The registered VAT number is 167 7719 60.
Cosi Tabellini UK makes every effort to ensure all our products are in stock and the availability of our products is updated on our website several times per day to show where stock is available.
However, despite our best efforts to keep accurate records of stock, in certain cases we do run out of stock from time-to-time if there has been particularly strong demand for a product. Unfortunately this cannot always be avoided and Cosi Tabellini UK apologises if you experience this with us.
If this does happen, Cosi Tabellini UK will notify you straight away and will make you aware of when you can expect your order to arrive.
You can then decide if you would like to receive a refund (if you are unhappy with an extended delivery time) or, of course, wait until the item is in stock.
We can only vouch for Cosi Tabellini prices on the official Cosi Tabellini UK website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
All prices listed on our website are correct at the time of entering the information; however, due to fluctuations in the price of our raw materials, particularly the key component of pewter - tin, we reserve the right to change prices of any product at any time and all former prices lose their validity. Any such price changes will be applied instantly to the website allowing you to be aware of them before ordering.
Special offers on the website do not reflect general pricing.
We deny liability for mistakes in prices quoted on our product pages. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling the order. If you cancel, we will refund you for any sum that has been debited from your credit / debit card for the goods.
All shopping cart transactions are completed in British pounds and payment from any other currency will be calculated by your payment provider and converted in to your local currency on your card statement.
Colours & Descriptions
Cosi Tabellini UK takes the utmost care to ensure that all products dispatched reflect the descriptions and photographs within the product reviews, however there may be occasions when some of the information featured on the website includes incomplete data, typographical errors, or inaccuracies. Such errors are unintentional and we apologise if erroneous information has affected your purchase.
If you feel this is not the case, then please contact customer services within 7 working days, and we will offer you a refund if there is a genuine error.
However, the following considerations need to be borne in mind:
• Photos of products may not be to scale, so always check the dimensions listed in the product review.
• As all of the pewter products are handmade, there will be slight variations from the product photo to what you actually receive.
• Colours are reproduced as accurately as possible within photographs, however, there might be slight variations due to the lighting set-up when the photographs were taken, and also due to variations between different computer monitor / screen settings, and therefore the accuracy of colours cannot be guaranteed.
Cosi Tabellini UK will make every effort to respond quickly to all (applicable) email messages, however, it is under no obligation to do this, or to maintain your submitted comments in confidence, or pay compensation of any kind for your comments or submissions.
Each provision of the Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Intellectual Property, Copyright & Trademarks
All rights, including copyright, in the content of the Cosi Tabellini UK web pages (including trade names, text, product photographs, product titles, product descriptions, logos, catalogue design, newsletter design, music, sounds, video, web design, navigational buttons and images, web presentation and web arrangement) are owned, controlled or licensed by Cosi Tabellini. Such content is protected by copyright, trademark and other intellectual property laws under national laws and international treaties.
In accessing the Cosi Tabellini UK web pages you agree that you may only download or electronically copy and print the content for your own individual and non-commercial use only. You are not permitted to copy, alter, extract, modify, reproduce, publish, disseminate, license or commercially exploit any of the content in any other way without the prior written permission of Cosi Tabellini UK Limited.
Licence to Reproduce Content
All written text, including wordings for website and product reviews has been created by Cosi Tabellini UK. All product photographs used in the website, newsletter and brochure are originated by Cosi Tabellini (Italy) or Cosi Tabellini UK.
If Cosi Tabellini UK does provide written permission for our content to be used by a third party, we would always expect a correct credit to Cosi Tabellini UK and, where applicable, a link to this site.
Cosi Tabellini UK reserves the right to withdraw any permission without explanation or notice if in its sole judgement use of such content is inappropriate.
Without prejudice to any rights that you may have under applicable mandatory law or other terms and conditions, we do not accept any liability for any loss or damage suffered by any person or company from the dissemination or use of the website or its content.
Links To Third Party Sites
Links From Third Party Sites
Third parties are permitted to link to Cosi Tabellini UK product reviews using the URL and quoting the headline and the source website, however this must require express authorisation from Cosi Tabellini UK in the form of written permission.
A third party must ensure that nothing on its own web site suggests or could be understood to imply that any part of the Website is part of its own web site
Cosi Tabellini UK reserves the right to withdraw any permission without explanation or notice if in its sole judgement use of such links is excessive or inappropriate.
Cosi Tabellini UK also reserves the right to change the location and nature of files within the website without explanation or notice; it is the responsibility of the third party to check and update links.
Terms & Conditions Subject to Change
The Terms & Conditions could change from time-to-time to reflect changes in legislation, acquisition or merger of Cosi Tabellini UK with another company. The current terms and conditions were most recently updated in January 2014.
Any future changes to the Terms & Conditions will be posted on this website and will take effect immediately. You should review the Terms & Conditions each time you access, view and/or use the website, as every time you access the website you agree to be bound by the terms as varied or amended from time-to-time.
We take the utmost care to ensure that all goods are carefully checked and are free of faults before they are dispatched. If, however, the goods do not meet your expectations (and our high standards of quality) then please contact customer services within 7 working days, and we will offer a refund or replacement, but we reserve the right to inspect the faulty product(s) prior to making this decision.
In the event of a replacement being sent out to you for a genuine faulty product, we will not charge for additional postage costs.
If you suspect you have a faulty product supplied by Cosi Tabellini UK then please contact us in the first instance by telephone or email as some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable members of staff.
If the return of goods is necessary, please do so by sending the goods back to us by a secure delivery method (preferably Royal Mail recorded, special delivery or a courier) and that all returns are suitably packaged, as we cannot be held responsible for damaged or non-arrival of goods.
Please enclose a completed returns form, or a covering letter including your name, address, nature of the fault and the action you wish us to take. Where possible please include a copy of the original receipt or invoice so we have all the relevant information to hand are able to process the return as quickly as possible.
On receipt of the goods we will inspect the products. In some instances we reserve the right to return the item to the manufacturer (Cosi Tabellini (Italy)) for further inspection or testing.
Please ensure that all returns are clean and dry. All products that are dirty will be returned at your expense.
We must be informed of any omissions or damaged deliveries within 48 hours of receipt.
Purchase of Knives
We are unable to sell knives to people under 18 years of age. By purchasing a knife through this website you are declaring that you are over 18 years of age.
By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, it will not be possible to use this site effectively.
By navigating around our website, we assume that you acknowledge you are happy with cookies being set by us to improve your experience on our website.
As with all online retail websites, we collect personal information from you when you shop at Cosi Tabellini UK. The information is used to make your experience as smooth and enjoyable as possible.
When you visit our website three types of information is collected:
1) When you purchase something from our store, as part of the buying and selling process, we collect the following personal information from you;
• Full name – so we know what to call you
• Email address - so we can email you shopping order confirmations, notification of delivery delays etc
• Delivery address – for dispatching your shopping order
• Telephone number – so we can call you if we have a delivery problem or to talk to you about your shopping order
• Mobile number (optional) – this will only be used so we can text or call you with details about your shopping order or where we have a question
• Credit card details (card type, card number & expiry date) – we only ask for these when you place a shopping order
2) When you browse our store we automatically receive your computer’s internet protocol (IP) address and anonymous information collected from cookies in order to help us improve our website and services to you.
3) When creating an account with Cosi Tabellini UK, we offer password-protected online access.
Any personal information you give to Cosi Tabellini UK is held with the utmost care and security and is only available to Cosi Tabellini UK, Cosi Tabellini (Italy), couriers and agents for delivery of goods, fraud detection agencies (to validate that your credit / debit card is being used with the correct consent) or where we use reputable partners (such as banks and payment gateway services) to process data for payment (on the basis that strict instructions on the processing of data and security are met).
All personal information provided by you is collected lawfully.
Your personal information is only used for the purpose of processing your request for a shopping order, sending Newsletters and Catalogues, and to communicate with you on any matters relating to the provision of the service in general. You have the option of removal from our mailing list at any time and with immediate effect.
We will save non-personal data to improve our presence on the internet, and information and statistics will be used for the purpose of monitoring site usage, which will help improve our vital functions such as search options. This information and statistics is anonymous and we are not able to identify which user viewed which information on our website.
If Cosi Tabellini UK develops a new business in the future selling other luxury lifestyle items, Cosi Tabellini UK will ensure that all personal information is held with the same care and security as it does currently.
Please ensure that the personal data that you provide to Cosi Tabellini UK is correct.
You are entitled to cancel your order and return goods to us within 30 days of purchase for a refund.
In the event of a return of goods for a refund, the amount reimbursed will be the full purchase price of the returned items (excluding cost of delivery).
Unfortunately Cosi Tabellini UK is unable to reimburse the postage paid on the original order.
All returned goods must be a) unused, and b) in a saleable condition.
You are responsible for the cost and risk of loss or damage of returned goods, and therefore you should take care to ensure that the goods are a) received by us at our warehouse, and b) not damaged in transit.
It is advisable that you register the parcel and take out enough postal insurance to cover their value.
You will need to return the items to our warehouse within 30 days.
Please refer to our Returns & Cancellations page for further information.
If you have added items to your shopping cart but haven’t already submitted an order for payment, you may clear all or some of the items from your shopping cart at any time by clicking the ‘Remove’ button which is situated next to the product(s) that you do not wish to purchase.
If you have already submitted an order for payment, but then wish to change or cancel it, please contact Cosi Tabellini UK as soon as possible as orders move through the warehouse quickly, and the sooner we are notified, the quicker we can remedy the situation, as you only have 30 days to return the order.
You will be reimbursed the full cost of the goods, but Cosi Tabellini UK will not be able to reimburse the postage costs from us to you, and you will also be liable for postage costs sending the goods back to our warehouse.
Please refer to our Returns & Cancellation page for further information.
Delivery & Shipping
UK (England, Wales, Scotland & Northern Ireland):
Standard delivery for orders under £150 - £5.95
Express delivery for orders under £100 - £24.95**
Free UK standard delivery on orders over £150
Free UK express delivery on orders over £1000**
Non-UK (Republic of Ireland, Channel Islands and other European countries):
Standard delivery - £9.95
Express delivery - £19.95**
**NB During busy shopping promotion periods such as the Black Friday weekend we regret that express delivery will not be available in order for us to service all our customers' orders in a fair 'first come-first served' basis.
Please note, all Cosi Tabellini products are hand-crafted items, therefore individual items take a little time to be dispatched from the workshop.
Standard delivery to UK addresses: up to 10-20 business days
Express delivery to UK addresses: 4-5 business days
Standard delivery to non-UK addresses: up to 10 business days
Express delivery to non-UK addresses: 4-5 business days
NB - Since Brexit we receive all UK orders here at UK HQ first in order to absorb any import and customs duties & tariffs rather than our valued customers getting a surprise addition to the overall cost - we then forward each order. This has inevitably impacted on how quickly we can fulfill your order. We appreciate your patience and hope you can appreciate the cost benefit to you.
Import and customs duties & tariffs may have to be paid if your delivery address is outside of the UK and the EU, and these would be levied once a shipment reaches your country in the form of additional charges for customs clearance, and are usually collected upon delivery. These charges are the responsibility of the recipient
Customs policies vary widely from country-to-country and we recommend you contact your local customs office for further information.
Please refer to our Delivery & Shipping page for further information.
Ordering & Payment
Cosi Tabellini UK accepts all of the following credit/debit cards and PayPal:
Visa, Mastercard, Maestro, Visa Electron and JCB.
All credit and debit card orders are processed securely by Worldpay; Cosi Tabellini UK does not handle or process any card data for orders placed online.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery and the order will be cancelled.
If you prefer to place a credit / debit card order over the telephone, you will find the order number of an item on its product page. For some items, you need to choose colour, size or other specifications before the order number is shown.
All prices for Cosi Tabellini UK items delivered within the EU include VAT; the VAT being charged is set at the UK VAT rate. For items delivered to a non-EU address, or non EU VAT area, VAT isn't charged, and the items are zero-rated, but we maintain one price for each item as shown on the product pages of our website. Our international flat-rated pricing policy means that the total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale. Therefore non-EU customers will be responsible for VAT, as well as any other import duties and local taxes, on their purchases.
Reservation of Proprietary Rights
All goods delivered remain property of Cosi Tabellini UK until fully paid.
Please refer to our Ordering & Payment page for further information.
We do everything we can to ensure your online shopping experience is as safe and secure as possible and we only use reputable security devices and systems within our security measures.
All credit and debit card data (such as bank account number, sort code, name and address) will automatically be encrypted in transit using the industry-standard Secure Sockets Layer (SSL) protocol with an encryption length of 128 bits (which is the highest level commercially available, and the same level of encryption used by large banks to keep their information secure), ensuring that no third party can have access to your personal data.
As part of our security-conscious approach, we also use the Address Verification System (AVS), which means that the billing address must match the address held by your card issuer exactly. Should the details not match, then the transaction will be declined. If you have received an AVS error, but have had money debited from your account, then don’t panic, as the money is in ‘pre-authorisation with your bank, and it will be returned to your account shortly.
For all payments online, you will be required to provide the security code for your credit or debit card. This is a security measure we require for all transactions. The security code (or CVV2 number) is only listed on the card, and hence you need to physically be in possession of the card to provide the correct number. The CVV2 number is a three digit number on the back of the card on the signature strip, although on American Express cards, it appears as a four digit number on the top right of the front of the card. If you cannot read your CVV2 number, you will need to speak to your card issuer.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and general Shopify application. They store your data on a secure server behind a firewall.
All credit and debit card orders are processed securely by the Worldpay payment gateway, and both Worldpay and Shopify will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Please refer to our Technical & Internet page for further information.
Cosi Tabellini UK may, in our sole discretion, terminate your account for violation of the letter or spirit of these Terms & Conditions at any time, and without reason.