Returns & Cancellations
We hope you are happy with the purchases you have made from Cosi Tabellini UK, but if not, fortunately your rights to return the item(s) are protected under UK and EU Distance Selling legislation.
We have arranged our returns policy in an easily readable format, typical of the types of questions we get asked by customers:
1. How long does your cancellation and return policy last?
You are entitled to cancel your order and return goods to us within 30 days of purchase for a refund.
2. How much do you reimburse for returned goods?
In the event of a return of goods for a refund, the amount reimbursed will be the full purchase price of the returned items (excluding cost of delivery).
3. Do you reimburse the cost of the original postage?
Unfortunately we are unable to reimburse the postage paid on the original order.
4. What is an acceptable condition for the returned goods?
Any goods returned to us at our warehouse must be a) unused, and b) in a saleable condition.
5. How long does it take to process the refund?
We try to process returns as quickly as possible, but it can take a while if we’re very busy. However, we will definitely settle your refund within 30 days of arrival of the returned goods at our warehouse.
6. Who is responsible for the cost and risk of returning the goods?
You are responsible for the cost and risk of loss or damage of returned goods, and therefore you should take care to ensure that the goods are a) received by us at our warehouse, and b) not damaged in transit.
To be on the safe side it is advisable that you register the parcel and take out enough postal insurance to cover their value.
7. What do I have to do if I want to return any goods?
You will need to return the items to us at our warehouse within 30 days.
Firstly, please notify us via email or telephone (Contact Us) that you intend returning the items so we can deal with the returns promptly upon their arrival. You will need to explain the reasons for the items being returned.
Then carefully package the item, recycle the original packaging wherever possible, and send it back to us.
Please enclose your full name & address so we can allocate the return correctly.
As you are responsible for the cost and risk of loss or damage of returned goods, to be on the safe side it is advisable that you register the parcel and take out enough postal insurance to cover their value.
8. Where should I send my returns?
If you are returning goods for refund, please send return them to:
Cosi Tabellini UK
Ty Glan yr Afon
Defynnog
Brecon
LD3 8SG
9. What happens if the goods I received are faulty?
We take the utmost care to ensure that all goods are carefully checked and are free of faults before they are dispatched. If, however, the goods do not meet your expectations (and our high standards of quality) then please contact customer services within 30 days, and we will offer a refund or replacement, but we reserve the right to inspect the faulty product(s) prior to making this decision.
In the event of a replacement being sent out to you for a genuine faulty product, we will not charge for additional postage costs.
If you suspect you have a faulty product supplied by Cosi Tabellini UK then please contact us in the first instance by telephone or email as some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable members of staff.
If the return of goods is necessary, please do so by sending the goods back to us by a secure delivery method (preferably Royal Mail recorded, special delivery or a courier) and that all returns are suitably packaged, as we cannot be held responsible for damaged or non-arrival of goods.
Please enclose your full name & address so we can allocate the return correctly.
On receipt of the goods we will inspect the products. In some instances we reserve the right to return the item to the manufacturer in Italy for further inspection or testing.
Please ensure that any returns are clean, dry and undamaged, otherwise the items will be returned at your expense.
We must be informed of any omissions or damaged deliveries within 48 hours of receipt.
10. What happens if the goods I received were mis-described?
We take the utmost care to ensure that all products dispatched reflect the descriptions and photographs within the product reviews, however there may be occasions when some of the information featured on the website includes incomplete data, typographical errors, or inaccuracies. Such errors are unintentional and we apologise if erroneous information has affected your purchase.
If you feel this is not the case, then please contact customer services (Contact Us) within 14 working days, and we will offer you a refund if there is a genuine error.
However, the following considerations need to be borne in mind:
• Photos of products may not be to scale, so always check the dimensions listed in the product review.
• As the pewter products are handmade by artisans, there will be slight variations from the product photo to what you actually receive.
• Colours are reproduced as accurately as possible within photographs, however, there might be slight variations due to the lighting set-up when the photographs were taken, and also due to variations between different computer monitor / screen settings, and therefore the accuracy of colours cannot be guaranteed.
11. What happens if I have some questions relation to the refund policy?
If you want to return a product, and the information above does not cover any of your questions, please contact us via the following means, and we can discuss this further with you:
Email:
customerservice@cositabellini.co.uk
Telephone:
UK: 02920 027918
International: 0044 (0) 2920 027918
Between 9am to 5pm Monday to Friday.
12. Does your refund policy ever change?
This refund policy applies to your order. However, we may change our terms and conditions from time-to-time (due to legislative changes, for instance), so please do not assume that the same terms will always apply in the future.
13. What is your cancellation policy?
If you have added items to your shopping basket but haven’t already submitted an order for payment, you may clear all or some of the items from your shopping cart at any time by clicking the ‘Remove’ button which is situated next to the product(s) that you do not wish to purchase.
If you have already submitted an order for payment, but then wish to change or cancel it, please contact us as soon as possible as orders move through our warehouse quickly, and the sooner we are notified, the quicker we can remedy the situation.
We will do our utmost best to make any changes but we cannot guarantee that we will be able to do so if the order has already been processed. In this scenario, you may have to wait until you receive the order and then follow the normal returns procedure within seven working days, as detailed in points 1-12 above. In this scenario you will be reimbursed the full cost of the goods, but we will not be able to reimburse the postage costs from us to you, and you will also be liable for postage costs sending the goods back to our warehouse, so the earlier you realise that you would like to cancel an order the better it is.
