Privacy Policy

Before using the Cosi Tabellini UK website (and any corresponding mobile applications, such as our iPhone, BlackBerry or iPad apps) it is your responsibility to read the Privacy Policy.

By accessing and using the website you are agreeing to be legally bound by the legal Terms and Conditions and this Privacy Policy. You should therefore also read the legal Terms and Conditions before using the website.


What we do with your Information

As with all online retail websites, we collect personal information from you when you shop at Cosi Tabellini UK. The information is used to make your experience as smooth and enjoyable as possible.

When you visit our website three types of information is collected:

1) When you purchase something from our store, as part of the buying and selling process, we collect the following personal information from you;
• Full name – so we know what to call you
• Email address - so we can email you shopping order confirmations, notification of delivery delays etc
• Delivery address – for dispatching your shopping order
• Telephone number – so we can call you if we have a delivery problem or to talk to you about your shopping order
• Mobile number (optional) – this will only be used so we can text or call you with details about your shopping order or where we have a question
• Credit card details (card type, card number & expiry date) – we only ask for these when you place a shopping order

2) When you browse our store we automatically receive your computer’s internet protocol (IP) address and anonymous information collected from cookies in order to help us improve our website and services to you.

3) When creating an account with Cosi Tabellini UK, we offer password-protected online access.

Any personal information you give to Cosi Tabellini UK is held with the utmost care and security and is only available to Cosi Tabellini UK, Cosi Tabellini (Italy), couriers and agents for delivery of goods, fraud detection agencies (to validate that your credit / debit card is being used with the correct consent) or where we use reputable partners (such as banks and payment gateway services) to process data for payment (on the basis that strict instructions on the processing of data and security are met).

All personal information provided by you is collected lawfully.

Your personal information is only used for the purpose of processing your request for a shopping order, sending Newsletters and Catalogues, and to communicate with you on any matters relating to the provision of the service in general. You have the option of removal from our mailing list at any time and with immediate effect.

We will save non-personal data to improve our presence on the internet, and information and statistics will be used for the purpose of monitoring site usage, which will help improve our vital functions such as search options. This information and statistics is anonymous and we are not able to identify which user viewed which information on our website.

If Cosi Tabellini UK develops any new business in the future selling other luxury lifestyle items, Cosi Tabellini UK will ensure that all personal information is held with the same care and security as it does currently. 

Please ensure that the personal data that you provide to Cosi Tabellini UK is correct.


Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and general Shopify application. They store your data on a secure server behind a firewall and operate their own stringent privacy policy.


Payment

All credit and debit card orders are processed securely by the Worldpay payment gateway, and both Worldpay and Shopify will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery and the order will be cancelled.


Reservation of proprietary rights

All goods delivered remain property of Cosi Tabellini UK until fully paid.


Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@cositabellini.co.uk or mailing us at: Cosi Tabellini UK, Ty Gwennol, Pentrebach, Brecon LD3 8UB


Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.


Third-Party Services

In general, the third-party providers used by Cosi Tabellini UK will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Ireland and your transaction is processed by a payment gateway located in the United Kingdom, then your personal information used in completing that transaction may be subject to disclosure under separate legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Security policy

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Whilst we have the utmost confidence in our security measures, we have identified some good practice steps that all online shoppers should follow (and we do these ourselves!) for additional precautions to further increase security from your perspective:

• Close down the internet browser when you have finished shopping online, especially if you share the browser with someone else.
• When creating a password, make it as unique as possible and try not to choose obvious passwords, such as your name, which could be easily obtained by a third party
• Do not use the same password for different internet sites.
• Never reveal your password to other people, not even to the retailer you are shopping with (Cosi Tabellini UK will NEVER ask for personal details via email; if you do receive an email request to this effect, then please contact our customer services team immediately
• Never enter your account number and/or password into an email

For further information on security, please refer to our Technical & Internet page.


Cookie Policy

A web ‘cookie’ is a very small text file that is placed on your computer hard drive by lots of the websites that you visit to make the interaction between user and website smoother, faster and easier. They are designed to improve your user experience by remembering sites that you have visited before, and are used by online retailers to make it easier for you to fill up a shopping basket, to ensure that the advertising you see is relevant to you, and to remember your user preferences and registration details when you visit the online store again.

Please read our Cookie Policy here.


Newsletters, Promotions & Market Research

With your permission, if you have opted in, we may use your personal data on an individualised basis for email or mail order Newsletters or Catalogues providing details on new stock arrivals, special offers, promotions, discount vouchers, latest annual catalogues or providing you with information on new blog articles. However, you can withdraw your consent at any time via email to customerservice@cositabellini.co.uk.

In the event that you do not agree for Cosi Tabellini UK to use your data for direct marketing, we will not use your data, and it will only be used for confirmation of shopping order and delivery details and information about important changes to our services. Please remember though, if you do not wish for Cosi Tabellini UK to use your personal data for direct marketing purposes, we will not be able to keep you abreast of updates on offers, new products or interesting articles.


Age of Consent

By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.


Links to other Websites 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Changes to Privacy Policy

The Privacy Policy could change from time-to-time to reflect changes in legislation, acquisition or merger of Cosi Tabellini UK with another company. The current policy was most recently updated in May 2018 in line with GDPR legislation. Any future changes to this Privacy Policy will be posted on this website and will take effect immediately. You should review the Privacy Policy each time you access, view and/or use the website, as every time you access the website you agree to be bound by the policy as varied or amended from time-to-time.

If Cosi Tabellini UK is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. If Cosi Tabellini UK establishes an associated company to sell a complimentary product range, your information may also be transferred to this new company.


Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at customerservice@cositabellini.co.uk or by mail at: 

Privacy Compliance Officer
Cosi Tabellini UK
Ty Gwennol
Pentrebach
Brecon
LD3 8UB
***Free standard delivery on all UK orders of £50 and over *** If your country is NOT listed at Checkout - please contact us Free UK standard shipping on orders over £150
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